Cancellation Policy

At Cayman Luxury Sea Tours, we pride ourselves on preparation and exclusive service. When you book a charter with us, we block that time specifically for you and turn away other potential guests. We understand that travel plans can change, so we have established the following cancellation policy to ensure fairness to both our guests and our crew.

1. Standard Cancellation by Guest

To receive a full refund or to reschedule your charter without penalty, please notify us within the timeframes listed below:

2. Weather-Related Cancellations

Guest safety and comfort are our highest priorities.

• The "Captain's Call": Cancellations due to weather are made solely at the discretion of the Captain. Rain showers do not necessarily constitute a reason for cancellation, but high winds, lightning, or rough seas do.
• If we cancel: If the Captain determines conditions are unsafe, we will first attempt to reschedule your charter to a mutually agreeable time during your stay.
• Refunds: If rescheduling is not possible, you will receive a 100% refund.

3. Lateness and "No-Shows"

• Late Arrival: Your charter time begins at the scheduled start time. If you arrive late, the time will be deducted from your charter duration so as not to delay subsequent guests. The full charter price will still apply.
• No-Shows: Guests who do not arrive within 30 minutes of the scheduled departure time without contact will be considered a "No-Show," and the full price of the charter will be charged.

4. Mechanical Issues

In the unlikely event that our vessel experiences a mechanical issue prior to your tour:

• We will attempt to facilitate a charter with a trusted partner company of similar luxury standards.
• If a suitable boat is unavailable, or you choose not to go with a partner vessel, you will receive a 100% refund.

5. Safety and Conduct

Cayman Luxury Sea Tours reserves the right to cancel the charter immediately (without refund) if:

• Guests arrive in a state of extreme intoxication.
• Guests refuse to follow safety instructions given by the Captain or Crew.
• Guests engage in illegal activity or possession of illegal substances.

How to Cancel or Reschedule

To cancel or reschedule your booking, please contact us directly:

• Email: hello@cayluxseatours.com
• Phone: +1 (345) 325-1629

Please include your booking confirmation number and preferred contact method.