Privacy Policy

1. Introduction

CAYLUX Sea Tours ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cayluxseatours.com (the "Website") or use our charter services.

Please read this Privacy Policy carefully. By using our Website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Make a booking inquiry via email or phone
• Fill out a contact form
• Subscribe to our newsletter (if applicable)
• Communicate with us directly

This information may include:

• Name
• Email address
• Phone number
• Booking preferences and dates
• Number of guests
• Special requests or requirements

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Date and time of visit

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide our services: Process booking inquiries and reservations
• To communicate with you: Respond to your questions, requests, and provide customer support
• To improve our Website: Analyze usage patterns to enhance user experience
• To send promotional communications: With your consent, send you information about special offers and updates
• To comply with legal obligations: Meet regulatory and legal requirements

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our Website and conducting our business (e.g., email service providers, payment processors)
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of our business
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with Amazon Web Services (AWS)
• Access controls and authentication procedures
• Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Opt out of receiving promotional communications
• Data Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us using the information provided below.

7. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers are located. These countries may have different data protection laws than your country.

By using our Website or providing us with your information, you consent to this transfer, storage, and processing.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Booking information is typically retained for 7 years for tax and legal purposes.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hello@cayluxseatours.com
• Phone: +1 (345) 325-1629
• Address: Camana Bay Yacht Club, Market Street, Camana Bay, George Town, Grand Cayman

13. Cayman Islands Data Protection

As a business operating in the Cayman Islands, we comply with the Data Protection Act (2017) of the Cayman Islands. This legislation provides rights to individuals regarding their personal data and imposes obligations on organizations that collect and process personal data.

For more information about your rights under the Data Protection Act, you may contact the Ombudsman of the Cayman Islands.